Question 1

How quickly can you fix my noisy operation?

Accepted Answer

In most cases, we can fix noisy garage door operation the same day you call. Noisy operation is usually caused by worn rollers, dry hinges, or loose hardware - all of which our technicians can address quickly. We carry common replacement parts on our service vehicles, so most repairs take 30-60 minutes. Call us at (253) 893-6170 for same-day service.

Question 2

What causes noisy operation in garage doors?

Accepted Answer

Noisy garage doors are typically caused by several factors: worn nylon or metal rollers that need replacement, dry hinges and springs that require lubrication, loose nuts, bolts, and screws throughout the door system, worn opener gears or chain/belt issues, or unbalanced doors that strain the opener. Our technicians diagnose the exact cause and provide targeted solutions.

Question 3

Do you offer financing for new traditional door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment. We offer flexible financing options through trusted partners to make your new door affordable. Options include 0% interest for qualified buyers, low monthly payment plans, and quick approval process. Ask about our current financing promotions when you request your free estimate.

Question 4

How long do garage door springs last?

Accepted Answer

Standard garage door springs are rated for approximately 10,000 cycles, which translates to about 7-10 years of average use (3-4 cycles per day). We install high-cycle springs rated for 25,000+ cycles, nearly doubling the lifespan. Signs your springs need replacement include a heavy-feeling door, visible gaps in the spring, or a loud bang from the garage.

Question 5

Do you provide emergency garage door service?

Accepted Answer

Absolutely! We offer 24/7 emergency garage door service with immediate dispatch. Whether your door is stuck open (security risk), stuck closed (vehicle trapped), or has a broken spring, we're here to help any time, day or night. Emergency service is available throughout our entire service area with no overtime charges on weekends.

Question 6

What brands of garage doors do you install?

Accepted Answer

We install garage doors from all major manufacturers including Clopay, Amarr, Wayne Dalton, CHI, and more. We'll help you choose the best door for your home, budget, and style preferences. All installations include our 10-year warranty on parts and labor.

Question 7

How much does a new garage door cost?

Accepted Answer

Garage door prices vary based on size, material, insulation, and style. Basic non-insulated steel doors start around $800-1,200 installed. Mid-range insulated doors run $1,200-2,500. Premium carriage-house or custom wood doors can range from $2,500-5,000+. We provide free, no-obligation estimates with transparent pricing.

Question 8

Are you licensed and insured?

Accepted Answer

Yes, Garage Door Roy is fully licensed, bonded, and insured. We're also BBB A+ rated, Angi Super Service award winners, IDEA Members, and IDA Certified. Our technicians are background-checked and drug-tested for your peace of mind.

Question 9

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for residential garage doors and bi-annual service for high-use commercial doors. Regular maintenance extends your door's lifespan, prevents unexpected breakdowns, maintains your warranty, and ensures safe operation. Our maintenance service includes lubrication, hardware inspection, balance testing, and safety checks.

Question 10

What areas do you serve?

Accepted Answer

We proudly serve Roy, WA and the surrounding Pierce County area including Tacoma, Puyallup, Lakewood, Spanaway, Graham, Orting, Sumner, Bonney Lake, Buckley, and Eatonville. If you don't see your city listed, give us a call - we may still be able to help!

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